Copy of Conducting remote UX research

My colleague and I led a UX research study with call center agents based in the Philippines.

Copy of Leading a design sprint

I hosted a week-long Google Ventures design sprint for Getaround’s internal tools team.

Copy of Interviewing users

I led a user research project on an important customer base: Uber drivers [read more]

Copy of Synthesizing product concepts before an evaluative design workshop

To help our client team narrow down some design concepts before an important decision-making meeting, we catalogued and synthesized dozens of concepts and proposals.

Copy of Learning Kaizen techniques from Toyota's team

Getaround’s investors sent an expert kaizen team to teach us how to apply kaizen to our own processes.

Copy of Leading a blueprinting workshop for fifty

In 2018, I taught a workshop on service blueprinting for 50 people.

My other interests

Leading a modern architecture walking tour in downtown San Francisco

Outside of work, I serve on the board of a non-profit organization focused on modern architecture. Before studying design, I was interested in the way modern architects sought to create buildings that could guide human behavior in a positive way—and how these architectural experiments were highly unsuccessful. I wondered if today's designers were trying to achieve these unmet goals using more effective methods. I learned that user experience designers and researchers were the ones seeking to understand how to design for human happiness and success in today’s world.