I’m a principal service designer at Zillow Group.
On the user research team at Splunk, I worked on a redesign of Splunk’s core product and on a unification initiative bringing together several acquired observability tools. I also brought customer insights to Splunk’s first foray into the hardware market, leading to near- and long-term roadmap changes for product and go-to-market teams.
In my role as a service designer at Getaround and at Adaptive Path, I used strategic design methods to design for multiple end user and business partner populations and worked with stakeholders across the company to enable a better user experience both inside and outside the screen. Working with cross-functional teams like Operations, Pricing, and Business Development, in addition to Product Management and Engineering, I used rigorous design methods to design a better user experience across such “interfaces” as customer service, real estate, and brand partnerships in addition to the iOS, Android, mobile web, and desktop experiences.