I'm a customer experience researcher, currently working for Temkin Group, a customer experience consulting and research firm based in Boston.
I'm also currently working on a research project with user experience experts Dana Chisnell and Cyd Harrell and a few other people where we are studying the usability of government election websites. There will be a paper on the project presented at the HCI International 2013 conference in July.
In March of 2013, I participated in Boston Service Jam, a local event that was part of Global Service Jam 2013. The worldwide theme of the event was "grow^." My group created a concept for a web and in-person service that helps people who are moving to find a neighborhood that matches their lifestyle—with the idea that people have different want and need different things from their environment as they grow from one stage in life to the next. We called our project Open Neighborhood.
Until very recently, I also wrote for and did content development for Design Museum Boston.
Here are some of my interests:
- service design
- experience design
- interaction design
- wayfinding
- behavioral economics
- psychology
- architecture
- urbanism